If you’re not happy, we’re not happy. We work hard creating the highest quality collars and leashes available anywhere. If you are not completely satisfied with your collar or leash OR if it does not fit properly – return the item in its original condition within 14 days of receiving it for a replacement or refund. We only ask that you pay return shipping costs and we'll take care of everything else. We cannot accept damaged or soiled items. LuxeMutt reserves the right to refuse any return at our discretion.
To return an item, please get in touch with Adam at email@example.com. Please package the item with care and preferably in the original shipping box. You will receive an e-mail once your return has been processed.
All of our products are custom made to order. Typically most standard orders ship within 3-7 days. Custom orders will take longer. We'll notify you regarding shipping estimates on custom orders.
All US orders are shipped via USPS Priority Mail. Small International orders are usually shipped via USPS International Priority Mail – Small Flat Rate Box. Orders that cannot fit into a the Small Flat Rate Box will be shipped USPS First-Class Package International Service. The post office claims a 6 - 10 business day delivery window to virtually all global destinations – but makes no guarantees. LuxeMutt is not responsible for additional duties or customs fees.
We must charge CA residents 9% sales tax.
1. General: These General Terms and Conditions of Use ("Terms") are entered into by and between you and LuxeMutt. In consideration of your use of and access to this Internet site (and the promises and obligations herein, and intending to be legally bound, you and LuxeMutt hereby agree as follows: Your access to and use of the LuxeMutt site is subject to these Terms, as well as any modifications issued by LuxeMutt to these Terms, and all applicable laws and regulations. BY USING THIS SITE, YOU AGREE TO AND WILL BE DEEMED TO BE BOUND BY THESE TERMS. If you do not want to be bound by these Terms, do not use LuxeMutt site. Among other things, LuxeMutt provides information concerning various products and services and the opportunity to obtain additional information concerning those products and services or to purchase them. These Terms and the information provided in LuxeMutt in no way override the terms and conditions of your purchase of any product or service except as specifically provided herein. To the extent any area within LuxeMutt contains specific terms and conditions concerning its use ("Specific Terms"), those Specific Terms are in addition to these Terms. To the extent there is a direct conflict between these Terms and the Specific Terms, the Specific Terms shall prevail.
2. Changes in Terms: LuxeMutt shall have right at any time and without prior notice, at its sole discretion, to revise these Terms or to impose new terms and conditions with respect to access to or use of LuxeMutt. Such revisions and additions shall be effective immediately upon notice thereof, which may be given by any means, including but not limited to posting the revised or additional terms and conditions on LuxeMutt. You are responsible for reviewing (http://luxemutt.com) periodically for any modification to this Agreement that may affect your rights or obligations hereunder. You agree that you shall be deemed to be apprised of and bound by any modification by LuxeMutt to these Terms. ANY ACCESS OR USE OF THIS SITE BY YOU AFTER NOTICE OF REVISIONS OR ADDITIONS TO THESE TERMS SHALL CONSTITUTE AND BE DEEMED TO BE YOUR AGREEMENT TO SUCH REVISIONS OR ADDITIONS. No modification to these Terms by any party other than LuxeMutt shall be valid or enforceable against LuxeMutt unless expressly agreed to by LuxeMutt in a writing signed by a duly authorized officer of LuxeMutt.
3. Termination: These Terms are effective until terminated by LuxeMutt. LuxeMutt may terminate these Terms without notice and at any time. In the event of termination, you are no longer authorized to access LuxeMutt and the restrictions imposed on you with respect to the Content, and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms shall survive termination. LuxeMutt shall also have the right without notice and at any time to terminate LuxeMutt or any portion thereof, or any products or services offered through LuxeMutt, or to terminate any individual's right to access or use LuxeMutt or any portion thereof.
4. Compliance with Laws: You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of LuxeMutt and your purchase of the items on LuxeMutt.
5. Content: The text, images, photographs, graphics, logos, illustrations, descriptions, data, and other material provided on LuxeMutt, as well as the selection, assembly and arrangement thereof, are referred to collectively as the "Content." The Content may contain errors, omissions, or typographical errors or may be out of date. LuxeMutt may change, delete, or update any Content at any time and without prior notice. The Content is provided for informational purposes only and is not binding on LuxeMutt in any way except to the extent it is specifically indicated to be so. Unless otherwise noted, all Content is protected by copyrights, trademarks, service marks, and other proprietary rights that are owned by LuxeMutt or by third parties that have licensed their use to LuxeMutt. You may view and use the Content only for your personal information and for shopping and ordering on LuxeMutt, and for no other purpose, and you shall retain intact all copyright and other proprietary notices. Except as provided in the foregoing, LuxeMutt does not grant to you or any person any right to use, reproduce, copy, modify, transmit, display, publish, sell, license, create derivative works, publicly perform, or distribute by any means, method, or process whatsoever, now known or hereafter developed, any of the Content on or transmitted through the LuxeMutt , including without limitation by transferring, downloading or otherwise copying any Content onto any disk drive or other storage medium. Any use of the Content, except as specifically permitted in these Terms or as otherwise expressly permitted in the Content or in writing signed by LuxeMutt, is strictly prohibited.
6. Linked Third Party Sites: Links to other Internet sites operated by third parties, including LuxeMutt vendors, do not constitute sponsorship, endorsement, or approval by LuxeMutt of the content, policies, or practices of such linked sites. Linked sites are not operated, controlled, or maintained by LuxeMutt , and LuxeMutt is not responsible for the availability, content, security, policies, or practices of linked sites, including without limitation privacy policies and practices. Links to other sites are provided for your convenience only, and you access them at your own risk.
7. Prices; Orders: All prices displayed on LuxeMutt are quoted in U.S. dollars. LuxeMutt may restrict delivery to addresses within the United States and Canada. LuxeMutt will add shipping and handling fees and applicable sales/use tax. LuxeMutt reserves the right without prior notice to discontinue or change specifications and prices on products and services offered on LuxeMutt without incurring any obligation to you. Products displayed on this site are made to order and may be discontinued at any time. Descriptions of, or references to, products or services on LuxeMutt do not imply endorsement of that product or service, or constitute a warranty by LuxeMutt. The receipt by you of an order confirmation does not constitute LuxeMutt's acceptance of an order. Prior to LuxeMutt's acceptance of an order, verification of information may be required. LuxeMutt reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from LuxeMutt, for any reason. LuxeMutt reserves the right to limit the order quantity on any item and to refuse service to any customer without prior notification. In the event that a product or service is listed at an incorrect price due to typographical error, LuxeMutt shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, LuxeMutt shall promptly issue a credit to your credit card account in the amount of the incorrect price.
8. Disclaimer and Limitation of Liability as to this Site and Content: LuxeMutt MAKES NO WARRANTIES OR REPRESENTATIONS WHATSOEVER WITH RESPECT TO LuxeMutt SITE OR ANY LINKED SITE OR ITS CONTENT, INCLUDING THE AVAILABILITY OF ANY SITE OR THE CONTENT, INFORMATION AND MATERIALS ON IT OR THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THAT CONTENT, INFORMATION AND MATERIALS. LuxeMutt ALSO DOES NOT WARRANT OR REPRESENT THAT YOUR ACCESS TO OR USE OF LuxeMutt OR ANY LINKED SITE WILL BE UNINTERRUPTED OR FREE OF ERRORS OR OMISSIONS, THAT DEFECTS WILL BE CORRECTED, OR THAT LuxeMutt OR ANY LINKED SITE IS FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. WITHOUT LIMITING THE FOREGOING, ALL CONTENT PROVIDED ON THIS SITE IS PROVIDED TO USERS "AS IS," WITH NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. THE "AS IS" CONDITION OF CONTENT IS EXPRESSLY MADE A CONDITION OF ANY TRANSACTION ARISING THROUGH OR AS A RESULT OF LuxeMutt. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. UNDER NO CIRCUMSTANCES SHALL LuxeMutt , ITS SUPPLIERS OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, WHETHER IN CONTRACT OR IN TORT, INCLUDING NEGLIGENCE, ARISING IN ANY WAY OUT OF ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE LuxeMutt OR ANY LINKED SITE OR ITS CONTENTS, INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF PROGRAMS OR OTHER DATA ON COMPUTER SYSTEMS OR OTHERWISE, EVEN IF LuxeMutt IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9. Disclaimer and Limitation of Liability as to Products and Services: Refunds will be issued in the same method as the order was paid. UNDER NO CIRCUMSTANCES SHALL LuxeMutt , ITS SUPPLIERS OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS AND BUSINESS INTERRUPTION, WHETHER IN CONTRACT OR IN TORT, INCLUDING NEGLIGENCE, ARISING IN ANY WAY FROM ANY PRODUCT OR SERVICE SOLD OR PROVIDED ON LuxeMutt , EVEN IF LuxeMutt IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL LuxeMutt's LIABILITY EXCEED THE PRICE YOU PAID FOR THE PRODUCT OR SERVICE THAT IS THE SUBJECT OF THE CLAIM.
10. Indemnification: You agree to defend, indemnify, and hold harmless LuxeMutt, LuxeMutt's vendors, and their affiliates and related entities and their respective directors, officers, employees, and agents from and against all claims, losses, damages, liabilities, and costs (including but not limited to reasonable attorneys' fees and court costs), arising out of or relating to your breach of these Terms or your access to or use of LuxeMutt. The foregoing indemnification obligation shall survive termination of these Terms and LuxeMutt and any product or service provided to you arising out of or relating to your use of LuxeMutt.
We are dog people. We live and breathe for our dogs. Our designer – Sharon Zuckerman – was a principal designer for the world's most collectible and iconic Barbie Collector Dolls. We're now focused exclusively on creating the most fashionable fresh and beautifully crafted collars & leashes you will find anywhere.